[경영학] 서비스품질요인이고객만족에미치는effect(영향) 에관한연구
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작성일 22-10-02 05:32
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Download : [경영학] 서비스품질요인이고객만족에미치는영향에관한연구.pdf
서비스 품질요인이 고객만족에 미치는 影響에 관한 연구
- 주유소 서비스 품질을 중심으로 -
A Study on the influence of Service Quality Factors upon the Customer Satisfaction
- Focus on Gas Station Service Quality Gye-Soo KimHyung-Kwon Park Dept. of Business Administration, Semyung University Abstract
The Service sector has increased dramatically in importance over the last decade, both internationally and in the Korea. Deregulation of services, growing competition, fluctuations in high quality demand, and the application of the Information Technologies are presenting a considerable challenge to service companies. In gas or oil companies are exposed to foreign competitions, price and promotion competition with other companies. Usually Service Quality includes five dimensions: Reliability, Responsiveness, Assurance, Empathy, and Tangibles. Customers use these five dimensions to form their judgements of service quality, which are based on a comparison between expected and perceived service. The intention of this thesis…(省略)
[경영학] 서비스품질요인이고객만족에미치는영향에관한연구 , [경영학] 서비스품질요인이고객만족에미치는영향에관한연구경영경제레포트 , [경영학] 서비스품질요인이고객만족에미치는영향에관한연구
[경영학] 서비스품질요인이고객만족에미치는effect(영향) 에관한연구
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[경영학] 서비스품질요인이고객만족에미치는effect(영향) 에관한연구
[경영학],서비스품질요인이고객만족에미치는영향에관한연구,경영경제,레포트
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다.
